eb77 Privacy Policy — How We Handle Your Personal Data

This Privacy Policy applies to all services offered by eb77 through the website at eb77.live and any associated mobile applications. When we say "eb77", "we", "us", or "our" in this document, we are referring to the eb77 platform and the team that operates it.

We understand that handing over personal information to any online platform requires trust. At eb77, we take that trust seriously. This policy is written in plain language so that every player — whether you are new to online betting or a long-time member — can understand exactly what happens to your data from the moment you register an account.

By creating an eb77 account or using any part of the eb77 platform, you confirm that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree, please do not use the eb77 platform.

eb77 collects personal data in three ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third-party service providers such as payment processors and identity verification services.

Information you provide directly:

• Full name as it appears on your government-issued ID
• Date of birth (used to verify you are 18 or older)
• Email address and mobile phone number
• Residential address
• Payment method details (mobile banking number for bKash, Nagad, or Rocket)
• Identity verification documents when requested (national ID, passport, or driving licence)
• Any communications you send to eb77 support

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on eb77 and time spent on each page
• Betting and gaming activity, including bet amounts, game selections, and session duration
• Login timestamps and session data
• Cookie data (see Section 7 for full details)

The table below summarises the main categories of data eb77 collects and the primary reason for collecting each:

eb77 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that go beyond what is described in this Privacy Policy. The main ways we use your personal data are:

• Account creation and management: To set up your eb77 account, verify your identity, and keep your account secure.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the eb77 support team.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Responsible gaming: To monitor betting patterns and identify players who may need support, and to apply any responsible gaming limits you have set on your account.
• Platform improvement: To analyse how players use eb77 and make improvements to the platform, game selection, and user experience.
• Promotional communications: To send you information about eb77 promotions and bonuses, where you have opted in to receive such communications. You can opt out at any time.

eb77 does not use automated decision-making or profiling in ways that produce legal or similarly significant effects on players, except where required for fraud prevention or legal compliance purposes.

eb77 processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

• Contractual necessity: Processing required to fulfil our obligations to you under the eb77 Terms and Conditions — for example, processing your deposits and withdrawals or managing your account.
• Legal obligation: Processing required to comply with applicable laws — for example, identity verification and anti-money laundering checks.
• Legitimate interests: Processing carried out for eb77's legitimate business interests, such as fraud prevention, platform security, and improving the eb77 service — provided these interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent — for example, sending you promotional emails or push notifications about eb77 offers. You may withdraw consent at any time by contacting support or updating your account preferences.

eb77 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment providers: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification services: When we are required to verify your identity, we may share your ID documents with a third-party verification provider. This data is used solely for verification purposes.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so — for example, in response to a valid court order or anti-money laundering investigation.
• Technology and infrastructure providers: We use third-party providers for hosting, data storage, and platform infrastructure. These providers are contractually bound to handle your data securely and only as instructed by eb77.

eb77 retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The specific retention periods we apply are:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for three years from the date of the last communication, or longer if the communication relates to an unresolved dispute.
• Technical and usage data: Retained for up to 24 months from the date of collection, after which it is anonymised or deleted.
• Marketing preferences: Retained until you withdraw consent or close your account.

When personal data is no longer required, eb77 deletes or anonymises it securely. Data that has been anonymised — meaning it can no longer be linked back to you — may be retained indefinitely for analytical purposes.

eb77 uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate eb77. You cannot opt out of essential cookies without stopping use of the platform.
• Preference cookies: Used to remember your settings and preferences, such as your preferred language or display options.
• Analytics cookies: Used to understand how players use eb77 — for example, which pages are visited most often and where players encounter difficulties. This data is aggregated and anonymised.

eb77 does not use advertising cookies, retargeting cookies, or any tracking technology that follows your activity on other websites. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use the eb77 platform.

eb77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and eb77's servers
• Encryption at rest for all stored personal data
• Access controls that restrict which eb77 staff can access personal data, based on job role and necessity
• Regular security audits and vulnerability assessments of the eb77 platform
• Two-factor authentication options for player accounts
• Automated monitoring for suspicious login activity and unusual transaction patterns

While eb77 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or freedoms, eb77 will notify affected players promptly and take immediate steps to contain the breach.

You have the following rights in relation to the personal data eb77 holds about you. To exercise any of these rights, contact the eb77 support team via email at [email protected] or through live chat in your account dashboard.

• Right of access: You can request a copy of the personal data eb77 holds about you at any time.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can ask eb77 to delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You can ask eb77 to pause the processing of your personal data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You can object to eb77 processing your personal data for direct marketing purposes at any time.

eb77 will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

eb77 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. All players are required to confirm their age during registration, and eb77 conducts age verification checks as part of the account approval process.

If eb77 discovers that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete all personal data collected, and return any funds deposited to the payment method used, subject to verification.

If you are a parent or guardian and believe that your child has registered an eb77 account, please contact our support team immediately at [email protected].

The eb77 platform does not contain links to external third-party websites for commercial or advertising purposes. All links within the eb77 platform lead to other pages within eb77.live itself.

If you arrive at eb77 via a link from another website, please be aware that eb77 is not responsible for the privacy practices of that external site. We encourage you to read the privacy policy of any website you visit before providing personal information.

eb77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email or via an in-platform notification before the changes take effect.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date at the top. We encourage you to review this page periodically so you are always aware of how eb77 handles your personal data. Your continued use of eb77 after the publication of an updated Privacy Policy constitutes your acceptance of the changes.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how eb77 has handled your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available within your eb77 account dashboard
• FAQ: Visit the eb77 FAQ page

eb77 aims to acknowledge all privacy-related enquiries within one hour and to provide a full response within 30 days. If you are not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction.